{"id":3814,"date":"2022-01-25T08:28:07","date_gmt":"2022-01-25T08:28:07","guid":{"rendered":"https:\/\/www.naturaledgecoachinguk.co.uk\/?page_id=3814"},"modified":"2023-03-09T12:12:12","modified_gmt":"2023-03-09T12:12:12","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/www.naturaledgecoachinguk.co.uk\/index.php\/refund_returns\/","title":{"rendered":"Delivery, Refund and Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3814\" class=\"elementor elementor-3814\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7078c1c8 elementor-section-height-min-height elementor-section-full_width elementor-section-items-top elementor-section-height-default\" data-id=\"7078c1c8\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-393771bc\" data-id=\"393771bc\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-4c8d7171 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"4c8d7171\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-26fdad3c\" data-id=\"26fdad3c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-79c9e9f0 elementor-widget elementor-widget-heading\" data-id=\"79c9e9f0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Delivery, Refunds &amp; Returns<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-47023747\" data-id=\"47023747\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-687eb92b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"687eb92b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4acaa784\" data-id=\"4acaa784\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6c487db9 elementor-widget elementor-widget-text-editor\" data-id=\"6c487db9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<p class=\"wp-block-paragraph\">\u00a0<\/p>\n<hr class=\"wp-block-separator\" \/>\n<h2><strong>Delivery<\/strong><\/h2>\n\n<p class=\"wp-block-paragraph\">All Natural Edge items are\u00a0<strong>made to order or in small batches so it will take about 7 days for you to receive them<\/strong>. In busy times or school holidays it may be longer. If you need your item in a hurry, please email us and we will see if we can speed things up for you.<\/p>\n\n<p class=\"wp-block-paragraph\">All UK orders are posted via Royal Mail first class. Orders less than \u00a340 will incur postage of\u00a0\u00a33.00. Orders \u00a340 and over will qualify for free delivery.<\/p>\n\n<p class=\"wp-block-paragraph\">EU and Australia delivery is \u00a315 with royal mail international tracked and signed &#8211; and may take up to 7 days.<\/p>\n\n<p class=\"wp-block-paragraph\">US delivery is \u00a315 and may take up to 7 days.\u00a0\u00a0<\/p>\n\n<p class=\"wp-block-paragraph\">All garments will be wrapped in tissue and sealed with NEC stickers.<\/p>\n\n<p class=\"wp-block-paragraph\">\u00a0<\/p>\n\n<h2><strong>Returns\/Exchanges<\/strong><\/h2>\n\n<p class=\"wp-block-paragraph\">We hope you are happy with your order, but if you are not for any reason, please email Sam at info@naturaledgecoachinguk.co.uk and we will do our best to sort out the problem. \u00a0<\/p>\n\n<p class=\"wp-block-paragraph\">Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can\u2019t offer you a full refund or exchange.<\/p>\n\n<p class=\"wp-block-paragraph\">To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.<\/p>\n\n<p class=\"wp-block-paragraph\">Some types of goods are exempt from being returned. These include:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Gift cards<\/li>\n<li>Downloadable products<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">To complete your return, we require a receipt or proof of purchase.<\/p>\n\n<p class=\"wp-block-paragraph\">If you wish to return an item, please email us to let us know, we will provide the returns address and ask that you send it back to us within 30 days of receiving the item so we can either replace or give you a refund. You will be responsible for the cost of returning the item.<\/p>\n\n<p class=\"wp-block-paragraph\">There are certain situations where only partial refunds are granted:<\/p>\n\n<ul class=\"wp-block-list\">\n<li><span style=\"color: initial;\">Any item not in its original condition, is damaged or missing parts for reasons not due to our error.<\/span><\/li>\n<li>Any item that is returned more than 30 days after delivery<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\"><strong>Goods damaged via a third party<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">If your parcel arrives damaged via Royal Mail, we will need evidence of the damage\/fault\/place of delivery in order to make a claim to Royal Mail. We will email you with a request for information\/evidence and would require the parcel to be sent back to us before any refund is made or a replacement sent. Please contact us in the first instance if you have any questions.\u00a0<\/p>\n\n<h3>Refunds<\/h3>\n\n<p class=\"wp-block-paragraph\">Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.<\/p>\n\n<p class=\"wp-block-paragraph\">If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.<\/p>\n\n<p class=\"wp-block-paragraph\"><b>Late or missing refunds<\/b><\/p>\n\n<p class=\"wp-block-paragraph\">If you haven\u2019t received a refund yet, first:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>check your bank account again.<\/li>\n<li>Then contact your credit card company, it may take some time before your refund is officially posted.<\/li>\n<li>Next contact your bank. There is often some processing time before a refund is posted.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">If you\u2019ve done all of this and you still have not received your refund yet, please contact us at <a href=\"mailto:info@naturaledgecoachinguk.co.uk\">info@naturaledgecoachinguk.co.uk<\/a><\/p>\n\n<p class=\"wp-block-paragraph\"><b>Sale items<\/b><\/p>\n\n<p class=\"wp-block-paragraph\">Only regular priced items may be refunded. Sale items cannot be refunded.<\/p>\n\n<h3>Exchanges<\/h3>\n\n<p class=\"wp-block-paragraph\">We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at If you\u2019ve done all of this and you still have not received your refund yet, please contact us at info@naturaledgecoachinguk.co.uk and send your item to the return address provided.<\/p>\n\n<h3>Gifts<\/h3>\n\n<p class=\"wp-block-paragraph\">If the item was marked as a gift when purchased and shipped directly to you, you\u2019ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.<\/p>\n\n<p class=\"wp-block-paragraph\">If the item wasn\u2019t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.<\/p>\n\n<h2>Need help?<\/h2>\n\n<p class=\"wp-block-paragraph\">Contact us at <a href=\"mailto:info@naturaledgecoachinguk.co.uk\">info@naturaledgecoachinguk.co.uk<\/a> for questions related to refunds and returns.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Delivery, Refunds &amp; Returns &nbsp; Delivery All Natural Edge items are&nbsp;made to order or in small batches so it will 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