1 ABOUT THESE TERMS
1.1 By using this site and purchasing any products, downloads or gift vouchers, you agree to comply with these terms and conditions. Events and courses purchased using Eventbrite booking system are also subject to their terms and conditions. All coaching partnerships entered into with Natural Edge Coaching Ltd will be subject to additional terms and conditions provided to the client directly, before contracting.
1.2 Any information provided on the Natural Edge Coaching Ltd site or on any literature you may receive is correct at the time of print. The content of this site and the prices advertised on this site are posted in good faith and updated regularly, but we cannot guarantee their completeness or accuracy and prices may be subject to change.
1.3 Customers may not be updated of specific event changes, so for a full update on any event you have booked, please view the website or email firstname.lastname@example.org Please check details on your confirmation carefully upon receipt.
- Events / Products / Downloads
2.1 All events / products / downloads offered are subject to availability and will only be reserved after full payment has been received.
2.2 Most events usually run in groups, and therefore the itinerary provided is only a guide and any event lengths or times displayed for each event are only estimated times and may be subject to change. In addition, any details listed in descriptions are only a guide to the event content; amendments may be made at our discretion.
2.3 Group bookings and corporate events are also available. Please contact us at email@example.com for further details. Please also refer to the payment and cancellation policy in these terms.
2.4 Bookings are not confirmed or finalised until you have received a confirmation email.
3.1 A range of events are available, often no prior experience is necessary. The majority of events are for those over 18 yrs of age. Specific events will contain details of any changes to the age range and other requirements.
3.2 The cost of all events, product, gift voucher, include what is stated on the event/product/gift information. Please note any specific information relating to your event.
3.3 You are also advised to please try to arrive 5 to 10 minutes before the specified start time of any event.
3.4 All customers attending our events are responsible for their own belongings and we accept no liability for any loss or damage to these.
3.5 All customers attending forest therapy events will receive specific information about the event after booking, including but not limited to advice on clothing attire in lieu of weather requirements and terrain.
- CHANGES TO BOOKINGS
4.1 All courses (excluding Forest Therapy experiences) are transferable / exchangeable only up to (and including) 28 days before the selected course start date, subject to a cancellation fee of £10. Unfortunately, due to logistics, we cannot guarantee to transfer you to a different course after this date, however please contact us and if possible, we will endeavour to transfer your booking. However, where you are unable to attend a certain date, you may instead select someone else to attend the course in your place. We are unable to offer full refunds if cancelling a booking less than 28 days prior to the course.
4.2 All public, forest therapy experiences are transferable / exchangeable only up to (and including) 7 days before the selected experience date. Unfortunately, due to logistics, we cannot guarantee to transfer you to a different course after this date, however please contact us and if possible, we will endeavour to transfer your booking. However, where you are unable to attend a certain date, you may instead select someone else to attend the experience in your place. We are unable to offer full refunds if cancelling a booking less than 7 days prior to the course, please contact us to discuss.
4.3 All private, forest therapy experiences are transferable / exchangeable only up to (and including) 14 days before the selected experience date. Please contact us as soon as possible and we will endeavour to reconvene your booking. We are unable to offer refunds if cancelling a booking less than 14 days prior to the event.
4.4 If a substituted event costs more than the original event or gift voucher, you will be asked to pay the difference prior to the substituted event; if the substituted event is less than the original course or gift voucher, the remaining credit will refunded in the form of a credit note, which may be used towards any products or courses from the website, and will be valid for one year from issue.
4.5 We reserve the right to cancel or reschedule any event dates, and in this case, we will do our best to notify you as soon as possible of the rescheduled date. All attendees will be notified and will be able to transfer onto another event or receive a full refund if cancelling the booking under these circumstances.
4.6 Regretfully in these circumstances, we are not liable and are unable to reimburse any expenses you may have occurred in relation to the cancelled event.
Adverse weather policy
4.6 We are not able to offer refunds or late notice amendments to events where customers are unable to reach us due to adverse weather conditions. If you are unable to attend an event due to adverse weather conditions, please let us know as soon as you can.
4.7 In the event that you are unable to reach us, you may send someone else in your place. Please telephone us on 07714 410 359 to let us know if this is the case.
4.8 We understand that it is not your fault if you are unable to reach us in adverse weather conditions. However, even if just one person attends, we will have to run the event and time has been spent on advance planning of the event.
4.9 Since many of our events run out-side we will reserve the right to postpone any event which is deemed unsafe for our customers. This will include us regularly monitoring the UK met office weather warning system. Upon booking we ask for email and or mobile details to ensure we are able to communicate any localised weather conditions which impact the safe delivery of the event. If you are unsure, please contact us on 07714 410 359. Where weather conditions prevail will aim to postpone within 24 hours of the event.
5.1 Customers should ensure that they carefully check and attend at the correct venue for the event selected.
5.2 In the unlikely event of a venue being unavailable for reasons beyond our control, an alternative venue may be offered wherever possible. Please be aware that this could involve a change of venue and date. In these circumstances, any refunds will be entirely at our discretion.
- GIFT VOUCHERS
6.1 The purchase value of any gift vouchers may be used as whole or in part payment towards products or events/courses listed on this site.
6.2 Gift vouchers expire 12 months after purchase and therefore, gifts must be chosen or booked within this timeframe and are subject to availability. After the date set out on the gift voucher, it will automatically expire. We are not responsible for reminding or informing customers when a gift voucher is due to expire.
6.3 Gift vouchers will be sent by email, directly to you or to an address you have provided.
6.4 Gift vouchers cannot be cancelled or refunded. Your gift voucher cannot be exchanged for cash.
7.1 Unless otherwise agreed by us in writing, the price for the products and/or events shall be the prices set out on this site, in the case of Eventbrite bookings these are subject to their service and tax additions and these will be clearly listed on the ticket purchase. Prices are subject to change and may do so, depending on availability of certain courses.
7.2 The prices displayed for the products and/or gift vouchers shall be inclusive of any value added tax, where stated postage costs are included, where they are not stated as included the Customer will pay for postage delivery in addition to the items ordered.
7.3 All products offered are subject to availability and if we cannot complete your order within 28 days, then we will contact you and you will be offered a full refund.
8.1 No payment shall be deemed to have been received and ownership of any products purchased shall not pass to you until we have received cleared funds. Where booking an event, then your place on any selected course shall only be reserved after full payment has been received.
8.2 All transactions on this site are processed through Stripe, a secure payment gateway. All transactions are highly encrypted and your credit or debit card details are never passed onto us or to any other party. Events booked using Eventbrite are subject to their terms. For some clients with additional services offered by Natural Edge Coaching Ltd, we will invoice using QuickBooks system and payment may be made by BACS. In making such bookings clients accept this refunds, cancellations and substitutions policy.
8.3 For credit card payments, the event or course fees are payable in full at the time of booking. Places on our courses are strictly limited. Upon receipt of your order and payment your place will be confirmed.
8.4 For payments on invoice, we require the booking fee to be paid no later than one week before the start of the course.
Payment for Group Bookings
8.5 For Corporate or Group Bookings, events are normally tailored to your requirements. Therefore, reservations must be made in advance and a non-refundable deposit of 50% must be paid upon booking. The remaining balance must be paid 14 days before the scheduled event. Prior to this 14 days, cancellations and changes in the number of participants are possible by notifying us.
8.6 In exceptional circumstances, and where spaces are available on a scheduled event, group bookings may be made on less than 28 days notice prior to the event. Where an event is booked in this way, then full payment will be required at the time of booking.
8.7 You should try to ensure that you have accurate numbers of attendees when making a group booking with us. However, if you are unable to confirm exact numbers at the time of booking, you should confirm the minimum number of attendees and then additional people may be added closer to the date.
8.8 You should try to let us have the correct number of attendees at least 14 days prior to the event date, because if the number of attendees decreases after this date, then there is no refund available on the total price paid. If the number of attendees increases, then you will be asked to pay the outstanding balance prior to the course date.
- REFUNDS AND CANCELLATIONS
9.1 If you would like to cancel an event or return a product please contact us either via email sam@naturaledgecoaching or phone 07714 410 359.
9.2 If you need to cancel an event, but do not have an alternative date to rebook on to, we will refund the cost, if cancelled more than 28 days before the event date.
9.3 Occasionally, we may have to cancel or postpone a class due to unavoidable circumstances or if a course or event is under-subscribed. In such cases, we will always try to give as much notice as possible and will notify all confirmed attendees offering to move you to another course or event, or a full refund. We will not be liable for any other costs or expenses that you may incur. If you need to arrange travel or overnight accommodation, we recommend that you seek appropriate insurance.
Refunds and Cancellations of Group Bookings
9.5 If cancelling a group booking please refer to our cancellation policy below:
Cancellation Fee prior to the Group Booking date:
- More than 14 days 50% deposit
- Less than 14 days 65% of the full fee will be forfeited
- LIMITATION OF LIABILITY
10.1 Subject to below, the following provisions set out our sites entire financial liability to you in respect of any breach of these terms and conditions; and any representation, statement or tortious act or omission including negligence arising under or in connection with these Terms and Conditions.
10.2 All warranties, conditions and other terms implied by statute or common law (save for the conditions implied by section 12 of the Sale of Goods Act 1979) are, to the fullest extent permitted by law, excluded from the Contract.
10.3 Nothing in these conditions excludes or limits our liability for death or personal injury caused by our negligence.
10.4 Subject to the above, our total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation or otherwise, arising in connection with the performance of these Terms and Conditions shall be limited to the total price paid for the events(s), product(s) and/or gift vouchers and
10.5 We shall not be liable to you for any indirect or consequential loss or damage (whether for loss of profit, loss of business, depletion of goodwill or otherwise), costs, expenses or other claims for consequential compensation whatsoever (howsoever caused) which arises out of or in connection with these Terms and Conditions.
10.6 We do not accept any liability to you or any third party for any error or omission on this site. We reserve the right to change, update or delete any information on this site without prior notice by posting such changes here.
11.1 We will endeavour to acknowledge any complaints within 2 working days, please see our full complaints policy. Please direct any complaint you may have to firstname.lastname@example.org
- FORCE MAJEURE
12.1 We reserve the right to defer the date of delivery of a product or event if we are prevented from or delayed in the carrying on of our business due to circumstances beyond our reasonable control including, without limitation, acts of God, governmental actions, war or national emergency, acts of terrorism, protests, riot, civil commotion, fire, explosion, flood, epidemic, lock-outs, strikes or other labour disputes, or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, provided that, if the event in question continues for a continuous period in excess of 30 days, you shall be entitled to cancel the product ordered or event booked.
12.2 In the unlikely event of an event being unavailable for reasons beyond our control, an alternative event may be offered wherever possible.
- INTELLECTUAL PROPERTY
13.1 The ‘Natural Edge Coaching & Forest Therapy name, logo and all related product and service names, design marks and slogans are service marks of Natural Edge Coaching Ltd.
13.2 The material on this site is owned by Natural Edge Coaching Ltd. Your access to the material does not give you a licence to reproduce, distribute or otherwise use this material, apart from downloading it onto one computer for your personal use only.
14.1 From time to time this site may also include links to other websites. Unless otherwise stated these links are provided for your convenience only, and do not signify that we endorse those website(s). We have no responsibility for the content of the linked website(s).
15.1 Entire Agreement
These Terms and Conditions set out the entire agreement and understanding between us and you confirm that you have not entered into these Terms and Conditions in reliance upon any representation, warranty or undertaking, written or oral, to whomsoever made which is not set out or referred to in these Terms and Conditions.
If any provision of these Terms and Conditions is held by a court or other competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these Terms and Conditions and the remainder of the provision in question shall not be affected.
15.3 Third Parties
A person who is not a party to these Terms and Conditions has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions but this does not affect any right or remedy of a third party which exists or is available apart from the Act.
15.4 Governing Law
The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.
Created: July 2020 Review date: July 2022
This policy will be reviewed every two years or sooner in the event of legislative changes or revised policies and best practice.
Policy Owner: Natural Edge Coaching Ltd